Frequently Asked Questions

Everything you need to know about shopping with Haiyiplants

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply contact our support team to initiate a return or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Are your materials sustainably sourced?

At Haiyiplants, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.